Statement upload problems
What each message means when a statement won't import, and what to do.
Updated 19 October 2026. 1 min read.
Short answer
Most problems are a file that isn't the statement PDF, is over 2 MB or is password-protected. Get a fresh statement from the IC Wealth app and upload the PDF as it is.
| Message | What to do |
|---|---|
| That file isn't a PDF | Upload the statement PDF itself, not a screenshot or photo. |
| The file is larger than 2 MB | Get a statement for a shorter period, such as the last 3 months. |
| This PDF is password-protected | Save an unprotected copy and upload that. |
| This doesn't look like an IC Securities account statement | Make sure it's the account statement from IC Wealth, not another document. |
| ...doesn't add up | A line on the statement didn't reconcile, so nothing was imported. Download the statement again; if it still happens, contact us. |
| We couldn't read every trade | Same as above: nothing is imported unless every trade reads cleanly. |
| This statement is for a different brokerage account | Each Breakeven account follows one IC account, so statements can't be mixed. |
| You've used your free statement upload | The Free plan includes one upload. Add new trades by hand, or unlock Starter for uploads any time. |
Still stuck?
Email support@breakeven.live with the message you saw. Don't attach the statement: we'll never ask for it by email.
Didn't answer your question? Write to support@breakeven.live.